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My furnace and both gas fireplaces pilot assembly not working, I emailed Barron's and Copper came on time and with urgency check the furnace right away, explained everything to me clearly.
Sunday morning, 6:30am 31 degrees outside and furnace blowinng cold. Called Barron at noon, Tech Dustin Dishner arrived at 4:30pm and house was warm by 5:30pm. This was service beyond my expectations. Dustin was thorough and thoughtful and resolved the heatless problem quickly. Thanks Dustin and thanks Barron!
Jay serviced my system today and he was an excellent tech. Very knowledgeable, communicative and friendly. Fixed the issue and confirmed it was completed. Very nice work and I will use Barron again.
They did a great job of replacing a 20 yr. Old water heater very large. Involved rewiring , redirecting pipes , was a messy job, but was done and cleaned up efficiently. I had to leave before finished, when returned everything was in its place and the door was locked. I'm very happy with Barton's and the team.
Great service, good communication! Very happy!
Justin was great: very knowledgeable, professional, and friendly. He had to identify a complex problem to find what to fix. We are very satisfied with him. However, your answering service was not picking up until after 1000hrs. We woke up to a cold house at 0600. Otherwise, your were the usual 5 stars
I cannot recommend Barron enough! Two years ago, we had a representative come out to give us an idea of options and prices for an HVAC system installation. He was so informative, patient, and low-pressure that we knew that once we had the money saved up, we wanted to go with Barron. We were ready this December, and although that first representative had moved, Jason was just as friendly, informative, and low-pressure. He patiently walked us through new options, addressing pros and cons of each system, and wasn't trying to up-sell us. He also informed us about a tax credit that is set to expire at the end of the year, and the scheduling team were able to fit us in for a superintendent layout appointment and a three-day installation so we could take advantage of that credit.
The superintendent, Chris, was professional, friendly, and happy to answer questions. Andrew and Tyler were courteous, polite, and cordial as they installed the system over the course of three days. They double checked placement of vents with us before cutting into anything, used tarps to keep areas clean, and swept up debris each evening. The electricians were kind and efficient. Another superintendent, Jacoby, came on the final day of installation and showed us how to use a phone app to control the new system and make sure everything worked properly. He encouraged us to contact his cell phone with any questions or concerns that arise.
Jennifer, Alisha, and Kemee were all very personable and responsive when setting up appointments, and Andrew and Tyler arrived each day during the 2-hour arrival window with a phone call heads up about how far away they were. Being that they were coming from over an hour away and putting in full days to get everything running smoothly (on Christmas Eve no less), I couldn't be more impressed with their positive attitudes and work ethic. Our lab wanted everyone's attention who came in, and each and every one of them were so sweet with him, giving him some pets, affection, and acknowledgement without any signs of annoyance; it helped him settle down and leave them be (for the most part). Everyone I worked with to make this installation happen instilled confidence in choosing Barron, and I have no doubt that they'll be eager to support should any issues arise. They really give you the sense that they want their customers to be happy with their purchase, and I've come to realize that part of that purchase is peace of mind. Five glowing stars!
Syd quickly won our confidence with her professionalism and positive attitude! She pinpointed the problem with our heating system and took the necessary steps in solving the issue. We appreciated her friendly manner throughout the appointment!
